Terms and Conditions
Last updated: July 2025
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By booking your stay at Lumeah by the Creek, you agree to the following terms. We aim to keep things fair and transparent so you can enjoy a relaxed and memorable experience.
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1. Bookings & Payments
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Bookings are confirmed once full or partial payment is received.
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We accept bookings via our website, Lodgify, Airbnb, or direct enquiry.
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Rates and availability are subject to change until a booking is confirmed.
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2. Cancellations & Refunds
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Cancellations more than 14 days before arrival may be refunded (minus any platform or admin fees).
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Cancellations within 14 days may forfeit part or all of the payment.
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Early departure or no-show is non-refundable.
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Group or full-property bookings may be subject to separate cancellation terms.
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3. Third-Party Booking Platforms
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Bookings made through platforms like Lodgify or Airbnb are also subject to their terms and conditions.
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We do not store your payment details — these are securely handled by the booking platform.
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4. Check-In / Check-Out
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Check-in from 3:00pm | Check-out by 10:00am
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Late check-outs may be available by prior arrangement and may incur a fee.
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5. Liability
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Guests stay at their own risk.
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Lumeah by the Creek is not responsible for injury, loss, damage or inconvenience caused by weather events, fire bans, power outages, wildlife, or any situation beyond our control.
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6. Damage, Cleaning & Conduct
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We reserve the right to charge for any excessive cleaning or damage.
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Guests are expected to behave respectfully toward the property, wildlife, and other guests.
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Smoking is not permitted inside any buildings.
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7. Exclusive Property Hire
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Full property bookings must confirm guest numbers in advance.
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Additional guests or visitors must be pre-approved.
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Some events (e.g. retreats, reunions) may require a bond or separate agreement.
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